Your Privacy Is Our Priority
Your personal information is completely safe at xe99 — we protect your privacy using SSL encryption and strict data protection policies.
Policy Overview
This privacy policy applies to the xe99 platform. When you use our website, open an account, or use our services, we collect certain information from you. In this document we explain in detail what information we collect, why we collect it, how we store it, and who we may share it with.
Following xe99's privacy policy is a core part of our responsibility. We believe that ensuring the protection of your information is essential to earning your trust. That is why we have adopted data protection measures in line with international standards.
What Information We Collect
We collect various types of information to ensure you receive our services on the xe99 platform. This information comes from two main sources — what you provide directly and what our system collects automatically.
Personal Information
Information you provide at the time of registration:
- Full name and date of birth
- Email address
- Bank or mobile banking account details (bKash, Nagad, Rocket)
- National ID or passport number (for identity verification)
- Current address
Technical Information
Collected automatically from your device and browser:
- IP address and device type
- Browser version and operating system
- Cookies and session data
- Site access time and activity logs
- Referral URL and page visit history
Financial Transaction Information
Information collected during deposits and withdrawals:
- Deposit and withdrawal amounts
- Payment method details
- Transaction date and time
- Balance history
Gaming Activity Information
To improve your gaming experience:
- List of games played and session duration
- Bet amounts and results
- Bonus usage history
- Gaming preferences and settings
Purpose of Data Use
xe99 uses your information only for the following lawful purposes. We never sell your information to third parties or use it for unauthorized purposes.
- Account Management: To create, manage, and secure your xe99 account. To assist with login verification and password recovery.
- Identity Verification: To complete the KYC (Know Your Customer) process in accordance with international standards and to confirm your age and identity.
- Financial Transaction Processing: To securely process deposits (minimum ৳500) and withdrawals (minimum ৳1,000) and to maintain transaction records.
- Customer Support: To resolve your issues, answer your questions, and provide assistance through 24/7 live chat support.
- Platform Improvement: To analyze user behavior and improve the site's functionality, security, and gaming experience.
- Fraud Prevention: To detect unauthorized access, fraud, and suspicious activity in order to keep the platform secure.
- Responsible Gaming: To monitor your gaming habits, provide warnings when needed, and help identify problematic behavior.
- Marketing Communications: To send you relevant offers, bonuses, and promotional information with your consent. You can opt out at any time.
Data Storage and Security
We take the security of your information very seriously. Our security system has multiple layers of protection.
SSL Encryption
All data transmitted on our site is secured through 256-bit SSL encryption. Your sensitive information is always sent in encrypted form.
Data Encryption
All personal and financial information stored on our servers is protected with advanced encryption technology. Unauthorized parties cannot read this information.
Continuous Monitoring
Our security team monitors the system 24 hours a day. Any unusual activity is identified immediately and the necessary steps are taken.
Sharing Information with Third Parties
xe99 never sells your personal information under any circumstances. However, certain information may be shared in the limited situations described below:
| Situation | What Information Is Shared | Reason |
|---|---|---|
| Payment Processing | Transaction details and payment information | To complete transactions with bKash, Nagad, Rocket, and banks |
| Identity Verification Services | Name, photo, and ID document information | To complete the KYC verification process |
| Legal Obligations | Relevant account and transaction information | To fulfill lawful requests from government authorities |
| Technology Service Providers | Limited and necessary information | For managing cloud hosting and security services |
| Fraud Prevention | Information about suspicious activity | To assist in investigating fraudulent activity |
We have strict confidentiality agreements with all third parties we share information with. They may only use the information for the purposes specified in those agreements.
Cookie Policy
We use cookies on the xe99 website to improve your experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are necessary for the basic functioning of the site. They are used to maintain login sessions, security tokens, and user preferences. Disabling these cookies will prevent the site from working properly.
Analytics Cookies
We use analytics cookies to monitor and improve site performance. These cookies help us understand which pages are visited most and where issues may occur. This information is completely anonymous.
Functional Cookies
These cookies are used to save your language preferences, display settings, and personalized experience. They make each of your visits more convenient.
Cookie Controls
You can delete or block cookies at any time from your browser settings. Keep in mind that disabling essential cookies may interrupt some important site features.
Your Rights
As a xe99 user, you have the following rights over your own information. Contact us to exercise any of these rights.
Right to Access
You have the full right to know what information we collect and store about you. Upon request, we will provide you with a copy of your stored information.
Right to Correction
If any information in your profile is incorrect, you may request that it be corrected. We will correct the inaccurate information promptly.
Right to Deletion
In certain circumstances you may request that your information be deleted. However, if legal obligations exist, it may not be possible to delete all information.
Right to Restrict Processing
In certain cases you may request that processing of your information be restricted. During this time we will only store the information, not process it.
Right to Portability
You may request your information in a structured, commonly used format that you can transfer to another service.
Right to Object
You may object at any time to the use of your information for marketing purposes. We will stop that use immediately.
Protection of Minors' Information
The xe99 platform is for users aged 21 and above only. We do not knowingly collect any information from minors.
We verify age during the registration process. If a minor has opened an account using false information and we become aware of this, that account will be closed immediately and all related information will be deleted.
If you know that a minor is using our services, please notify our support team immediately.
Policy Changes
We may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a clear notice on the site.
The "Last Updated" date will appear at the top of each revised version. Continuing to use the site after a policy change means you have accepted the revised policy.
We recommend that you revisit this page regularly to stay informed about the latest changes.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is always here for you.
Live Chat
Use our live chat service for immediate assistance:
24/7 Live Chat Support (in Bengali)
For more information, visit our FAQ page or Terms & Conditions page. To learn about responsible gaming, read the Responsible Gaming page.